1. Who we are
These terms apply between you and Flora Ventures VOF ("we"), Chamber of Commerce 42193529, Oudezijds Voorburgwal 67c, Amsterdam, [email protected]. We make TableClaim: restaurants release a table that is free at the last minute, and guests nearby can claim it.
By using the app you agree to these terms. The app is for people aged 18 and over. Restaurants have separate agreements with us.
2. How it works
You go live for a number of people and a time: lunch or tonight. When a table that fits frees up, you get a notification. The first guest to claim it gets the table.
A claim is a reservation at the restaurant. Food, drinks and the bill are between you and the restaurant.
3. A claim is a commitment
Only claim if you can be there on time: a claim cannot be cancelled. If you do not arrive before the seating time and the restaurant reports a no-show, you lose your token. After three no-shows within 12 months you cannot go live or claim for two weeks.
The restaurant can withdraw a wrong no-show, or you can email us. With a claim the restaurant sees your first name and phone number, only for that reservation. Other guests who got the same notification only see your first name.
4. Tokens
One token claims one table. A token costs €10, all included. You pay us, through Stripe. At the table the restaurant takes €10 off your bill, so a token works as a deposit on your dinner.
Bought tokens do not expire while your account exists. Free tokens are valid for 90 days unless we say otherwise. Tokens cannot be exchanged for money and cannot be transferred.
5. Cooling-off period and refunds
You can ask for a refund of a bought token you have not used within 14 days, without giving a reason, by email or with the form in section 10. You get the €10 back within 14 days. If you use the token for a claim, we perform the service straight away and the cooling-off period ends for that token.
If the restaurant cannot give you the table, or does not take the €10 off your bill, report it within 7 days and you get your token or your €10 back. Not after a no-show. If you delete your account, we refund bought tokens you have not used.
6. Our role and liability
We bring guest and restaurant together; we are not a restaurant ourselves. Food and service are the restaurant's responsibility. We do not guarantee that the app always works or that every notification arrives on time.
If we are liable, it is only for direct damage, up to what you paid us in the 12 months before, or €100 if that is more. This does not apply to intent or deliberate recklessness. Your rights as a consumer always apply.
7. Your account and misuse
One account per person, only to go out to eat yourself. Not allowed: reselling claims, giving false details, making an extra account to get round a pause, harassing staff or guests, attacking the app.
If you misuse the app, we can block or close your account. We tell you why and refund bought tokens you have not used. You can always delete your account yourself in the app. Promotions have their own terms.
8. Complaints and changes
Questions or complaints: [email protected]. If we cannot solve it together, you can go to the Dutch courts.
We announce a change that is worse for you at least 30 days in advance in the app. If you do not agree, you can stop and we refund bought tokens you have not used. A new price never applies to tokens you already have.
9. Law and language
Dutch law applies. These terms exist in Dutch and English; if they differ, the Dutch text prevails.
10. Withdrawal form
To: Flora Ventures VOF (TableClaim), Oudezijds Voorburgwal 67c, Amsterdam, [email protected].
I hereby withdraw from the purchase of the following token(s): [number]. Bought on: [date]. Name: [name]. Email address of my account: [email address]. Date: [date].